Re-Enrolling in Incomplete Products
The behavior within Knowledge Connection for re-enrolling in learning products that have been previously completed or failed is to start over with a new enrollment. However, the behavior when re-enrolling in an incomplete (but expired) product is to combine and extend the existing enrollment, allowing a learner to continue where they left off when the prior enrollment expired.
This works well completing a learning product is ultimately open-ended, but there are use-cases where we intentionally want the learner to start over instead. Do any other clients have these types of use-cases, and if so, how have you configured your learning product(s) to account for it?
Examples:
- Limited assessment attempts:
Assume a learning product allows only two assessment attempts. On the first enrollment, the learner attempts the assessment only once before the enrollment expires. When the learner re-enrolls, the combined/extended enrollment only allows 1 more attempt, instead of two new attempts for the new enrollment.
- Learning products with a strict time requirement:
Assume a learning product enrollment is defined to expire after 365 days, and it is a strict requirement that all activities must be successfully completed within that period. On the first enrollment, the learner completes activities 1-3, but does not begin activities 4-5. When the learner re-enrolls, the combined/extended enrollment allows them to continue with activity 4 instead of starting over.
- Learning products with a strict prerequisite completion look-back period:
Assume a learning product has a prerequisite with a completion look-back rule of 730 days. On the first enrollment the look-back rule is satisfied, but the enrollment expires without being completed. If the learner re-enrolls, the combined/extended enrollment is allowed to proceed because the original enrollment date is maintained and met the look-back criteria. The new enrollment date (if it was separate) would not have met the look-back criteria and the learner should not have been allowed to proceed.
- CRM/AMS Integration impact:
For those that integrate enrollments with a CRM, AMS or other system, we find that there can be an undesirable and misleading data impact. This may be specific to individual integrations, but in ours, there are still two separate purchases/orders saved to our CRM system that represent the now combined enrollment in Knowledge Connection. If the learner completes the combined enrollment, both purchases/orders are updated in our CRM system. This can be misleading as the first enrollment could have been 5 years ago (and long expired), but is now marked as completed based on learner activity during the 2nd enrollment.