Purchase refunds can run the gamut from being straight forward and simple to being very complex. Each individual scenario can raise new questions and concerns.

Here are a few key points to start the discussion:
Will you be offering a refund option?
Will you be instituting a time limit from date of purchase for refund requests?
Has the learner started the enrollments linked to their refund request?
Has the learner reached completion for these enrollments?
If the learner has reached completion, have they already claimed credit?

These questions serve as a starting point for discussion and process planning. How will you proceed based on the different answers to these questions?
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